There's a whole lot more to customer service than technical skills. Rob did a great job today, and is a clear asset to this organization.Īs a service manager myself, I appreciate the obvious work this company expends into training their guys. He was upfront with me with costs, and was very professional. I showed Rob the issues when he arrived, and he very quickly identified the problem. They called me an hour before the Tech was scheduled to arrive, and then the Tech called me as he was on his way to me from his previous call. I needed to place a service call, and they were very willing to work to my schedule. And it’s that can-do attitude that keeps our customers coming back and referring their friends. So we approach every job ready to work and happy to help. We know that HVAC service isn’t always easy, but customer satisfaction is always worth it. WAY TO GO GUYS!!! Thanks!"ĪRS/Rescue Rooter technicians don’t point out problems - we find solutions. I'd highly recommend this company and especially these installers. They were knowledgeable on the products they were installing. They were professional and pleasant to talk to. They met every challenge they were presented with eagerness and an ability to overcome the problem presented. Their knowledge ultimately led to what could have been an exceptionally difficult job on an older home with many obstacles, to a smooth installation. The installation team was nothing short of fantastic! Jay B. The salesman did an outstanding job of informing us of the different options available to us as well as the pricing models for each. "I want to take a second to commend the ARS team for their sales and installation services. National HVAC Tech Day is June 22nd! Let’s take a moment to celebrate our HVAC technicians here at ARS/Rescue Rooter! From installing heavy equipment to performing routine maintenance making to tough repairs - HVAC technicians regularly brave scorching heat and freezing cold to do tough jobs. Company News | JNational HVAC Tech Day 2018 We depend on our HVAC technicians to do what it takes to keep our homes comfortable.
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